Basketball BC Online Registration

REGISTRATION SYSTEM
Basketball BC uses the Goalline registration system.  Goalline is now Stack Sports.  Please review their Privacy Policy.

Online Registration Webpage - Program/Event Listings

FAQs
Having problems?  Please check if your problem is listed before you contact Basketball BC.

HOW TO REGISTER FOR A PROGRAM?
Step 1 - Personal Information
  • if you are new to the system, select 'NO' in response to the question "Are you are a returning player/coach?"  An access code will be emailed to you in the registration confirmation.  Please keep this access code for any future program registration.  If you are a returning user, an access code was emailed to you in a previous registration confirmation.  See Access Code below if you can't find or do not know your access code.
  • enter the required information
  • Save and Proceed to Step 2 
​Step 2 - Programs and Products
  • choose the program
  • Save and Proceed to Step 3
​Step 3 - Consent
  • review personal information entered in Step 1 - click on any Step tab to go back to that page
  • check that the correct program was selected in Step 2  
  • read waivers and policies
  • "opt in" if you want to receive email communication from Basketball BC.  If you do not consent but later change your mind, you can subscribe using the instructions on the confirmation email.  Basketball BC cannot add anyone to the email subscription list.  
  • acknowledge reading waivers/policies and provide consent for program participation by providing name where indicated on page
  • Save and Proceed to Step 4
​Step 4 - Payment 
  • click on PayPal button to go to payment processing

​Registration is complete once payment is processed.  A registration payment confirmation is sent by email from the registration system. 


  

HOW TO REGISTER MY TEAM?

ONLINE REGISTRATION PREPARATION

To complete the Team Registration, you will need the following information for your coach(es) and players:
  •  first name
  •  last name
  •  DOB
  •  Gender
  • phone number (coaches only)
  •  postal code
  •  email address

Please ensure that the first name, last name, and DOB are accurate.  If there is an existing athlete/coach account, this information is used to find the account.

Downloadable roster form to help you gather player information. Rosters do not need to be submitted to Basketball BC.

TEAM REGISTRATION INSTRUCTIONS
  • Event Information
    • provides event information
    • enter the information or choose from the dropdown (where required)
  • Coaching Staff - when you enter the first name, last name, and DOB (YYYY-MM-DD format or use the calendar – make sure you check the year if you use the calendar), you will get a system popup:
    • No Matching Participant Record Found – the system did not find a participant match
      • click OK and enter the remaining required information
    • One Matching Participant Record Found – the system found a participant match
      • click OK if this is the correct person
      • the system will auto fill some of the required fields (DO NOT CHANGE ANY OF THE AUTO FILLED INFORMATION)
      • enter any missing information
    • Multiple Matching Participants Records Found – the system found more than one participant match
      • select the correct person and click OK
      • the system will auto fill some of the required fields (DO NOT CHANGE ANY OF THE AUTO FILLED INFORMATION)
      • enter any missing information
  • Team Contact information – the team contact can be coaching or non-coaching staff – for coaching staff, choose from the dropdown
  • Player Information – see Coaching Staff above
  • Program Information - select the program/event
  • Policies - read waivers and policies
    • acknowledge reading waivers/policies and provide consent by providing name where indicated on page
  • "opt in" if you want to receive email communication from Basketball BC.  If you do not consent but later change your mind, you can subscribe using the instructions on the confirmation email.  Basketball BC cannot add anyone to the email subscription list.  
  • Note: PLAYERS AND STAFF REGISTERED TO THIS TEAM WILL AUTOMATICALLY BE OPTED IN TO RECEIVE EMAIL COMMUNICATION FROM BASKETBALL BC – you as the team contact are providing consent to this on their behalf.
  • When all required information has been entered, click Submit Team Registration
  • Confirmation – confirm information entered and event/program selected
    • to correct any information or event/program selected – click “back arrow” on your browser to go to the previous page
    • if information and event/program selected is correct – click Confirm
  • Process Payment – click PayPal button  


 

HOW TO ADD/EDIT MY ROSTER?
To add a player or coach to a team:
  •  Login to account (head coach or main contact – person who registered the team) 
  •  Click on the REGISTRATION INFO tab
  •  Click on EDIT TEAM INFORMATION
  •  Enter the player or coach first name, last name, and DOB in the boxes at the bottom of the player/coach listing using the TAB key to move to the next box – DOB format is YYYY-MM-DD or use the calendar – after the DOB entry, you will get a popup box:
    • No Matching Participant Record Found – the system did not find a participant match
      • click OK and enter the remaining required information
    • One Matching Participant Record Found – the system found a participant match
      • click OK if this is the correct person
      • the system will auto fill some of the required fields (DO NOT CHANGE ANY OF THE AUTO FILLED INFORMATION)
    • Multiple Matching Participants Records Found – the system found more than one participant match
      • select the correct person and click OK
      • the system will auto fill some of the required fields (DO NOT CHANGE ANY OF THE AUTO FILLED INFORMATION)
    • Click ADD PLAYER/COACH

You will only be charged for coaches and players who do not have the required Basketball BC Coach or Athlete membership in the system providing the information (first name, last name, DOB, and email address) matches the existing account.


 

PAYMENT PROCESSING?

Payment will be processed through PayPal.  You can use an existing PayPal account, sign up for a new account or buy as a Guest.  You can also pay from your bank account through your PayPal account.
Note: Basketball BC cannot contact PayPal if there is a payment problem.  Only the user can contact PayPal.


 

EMAIL CONFIRMATION

Upon successful completion of the registration (and payment), an email confirmation will be sent to the Account Holder (Parent if account is for a child).
The email may be sent to a "junk" folder depending on the email filter.  To ensure receipt of the email confirmation, please check that the junk folder is not set to "auto delete".  If you do not receive or cannot find the email in the junk folder, contact Basketball BC.


 

ACCESS CODE?

The access code is the password to your (or your child's) account.  To access the account, you must provide the access code when logging in.

If you do not know your access code, click on "What's my access code?" below the access code box and follow the instructions for access code retrieval.  The access code will be emailed to you.  Once you have the access code, you can complete the registration. 
NOTE: receipt of the email for the access code is not a program confirmation email


 

MEMBERSHIP REQUIREMENT

Basketball BC programs require a Basketball BC membership.  The membership will be added to the program/event registation if required.
Please ensure that the first name, last name, DOB, and email address are accurate.  This information is used by the system to check for the membership transaction required for the registration.


 

ACCOUNT ACCESS?
To access your or (your child's) Goalline registration account:
  • click on Goalline registration account above
  • select 'Sign In'
  • enter your or (child's) name, birthdate and access code
  • if you do not know your access code, click on "What's my access code?" below the access code box and follow the instructions for access code retrieval


HOW DO I GET MY MEMBERSHIP CARD?

If you have a valid membership, you can print your membership card from the online registraion system.

To print your membership card:
  • log into your Goalline registration account and choose the Membership Cards tab
  • right click your mouse and select Print to access the PRINT menu
  • depending on your web browser, you may need to add the background images to your card.  Select the Background Graphics option from the menu.  You may need to click on More Settings to access this option.
  • set your printer to Colour if you wish to print a full colour card
To access your or (your child's) Goalline registration account:
  • click on Goalline registration account above
  • select 'Sign In'
  • enter your or (child's) name, birthdate and access code
  • if you do not know your access code, click on "What's my access code?" below the access code box and follow the instructions for access code retrieval

​if you cannot print your membership card, contact Basketball BC.


 

REFUND POLICY

If you have paid for a program/event and are unable to attend, you must email Basketball BC to request a refund.  

The following policy will be applied to all refund requests.  If the request is within the policy, the refund will be processed to the credit card used in the online registration transaction.  Please allow 1-2 weeks for processing.
Basketball BC is not responsible for any loss of funds if notification is not provided and a refund is processed to an invalid or expired credit card. 
NOTE: Program fees cannot be transferred to another program

Player and coach memberships
  • No refund - player and coach memberships are NON-REFUNDABLE (exception - see Full Refund)
Player camps and Coaching clinics 
  • Refund less an administration fee - up to 5 days prior to the start of the program or event
  • No refund - within 5 days of start of the program/event 
  • No refund - for partial participation
POD Training/Centre for Performance
  • No refund after the start of program (exception - see Withdrawal Due to Injury)
Provincial Teams
  • Refund less an administration fee – if a replacement player is available to fill the vacant spot.  The refund will be equal to the fee less the sum of the cost of participation to date, cost of provincial team apparel, and an administration fee.
Club Championships and Step Your Game Up 3x3
  • Refund less an administration fee - up to 2 weeks before the start of the tournament or event.
Withdrawal Due to Injury (must provide a doctor’s note)
  • Partial refund MAY be considered on a case by case basis. An administration fee may still be assessed.
Administration Fee
  • The administration fee for all refunds will be assessed at either $25 or 20% of the registration fee, whichever is the lower amount
Full Refund 
  • If there is a program change in date and/or time by BASKETABLL BC and registrant is not able to attend due to the change (valid for a up to a week of notice of change)
  • If a membership fee was purchased with the program registration (relates to program change above), as long as the membership was not used to register for another Basketball program/event

Refund request?
Contact:
 info@basketball.bc.ca


 

Online registration contact: info@basketball.bc.ca